What type of product flow do they use?

The product flow of our company would be characterized as a Batch operation. It would because it uses a process layout type of process for the services provided. Very close to the example in the book of the high school with different subject and classes is exactly how our company is run. We offer different classes, or different age and skill levels, and you choose.

http://dcgymnastics.net/joga_html.html

What type of customer order do they process?

The customer order that comes closest to our services would be the MTO (make to order). This is so because, we offer plenty of classes that the customer can choose from, but classes can be customized very much. If you want a class of all friends or a class designated to learning one or two certain skills, then we can do that for you with no problems.

http://dcgymnastics.net/Schedule_html.html

Which cell do they fall into in the process characteristics matrix?

It would fit into the cell 2B which is the Batch/ make to order cell.

What are some of the factors influencing their process selection?

The factors influencing process selection are Market condition, Capital requirement, Labor and Technology. Market condition for us depends on the demographics, because we need to know how many children and what type of incomes the families have, to decide how to market and how much to charge. The Capital requirement is easy, because we just need to figure out how much it will take to cover the building lease, the electric bill, and payroll. Labor is easy, we only hire enough people to cover the classes that we have and one full time manager, and one full time front desk worker. Technology is not something that comes into affect too much with us, because the equipment we have is all up to date, and if something became outdated, or broken we would just have to buy a new piece of equipment.

http://dcgymnastics.net/gymphotos_html.html

Can they adopt any of the mass customization methods discussed?

We really cannot adopt any of the mass customization methods.

All the links are to photos or charts relating to the subject.